This Returns Policy applies to all purchases made through the website outlashes.com. We are pleased to accommodate returns within 30 days on all products that have not been used and in the same original packaging that you received it. A photo or video of the product will be requested before the returns process starts.
If for any reason you are unsatisfied with your purchase returns will be accepted within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Should you receive damaged, defective, or the wrong item(s), please contact us immediately within 30 days from the ship date and specify the damage, defect, or wrong item(s) including a picture of the packaging with tracking number shown and the picture of the product received. Our Returns Department will inspect your complaints and proceed with available options of returning the defective products for a replacement or gift card. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the product is still available.
OutLashes products are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened or used items to be returned for the safety of all our customers.
RETURN SHIPPING COSTS
All customers are responsible for their own return shipping costs. We recommend that you send your return with a tracked and insured parcel post because Diablo Cosmetics will not be responsible for lost returns.
Note: Please state "RETURN, NO DUTIES" on the package, otherwise the package may be returned back to you.
You must contact us before returning your item, as the return address may be different from the address your order was originally shipped from. Also, the Refund Authorisation facilitates tracking of your returned product and expedites your refund. Please note that refunds for products returned without contacting us cannot be guaranteed.
Track your return using the information provided by your carrier to ensure it has been delivered to OutLashes. We will send you a return confirmation email once we have received your package and refund has been processed, you can also view the status of your return or exchange in your online order history.
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned products were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
You may contact us via email at firstname.lastname@example.org. Our customer care team operates seven days a week, 24 hours a day. To get in touch, please include your order number and product details in the email. We always guarantee a response within 24 hours and will be happy to help you!